PS internet refers to our ability to tackle and solve any problems that you may have in your internet connection giving you a problem free and stable internet connection at all times. Elite Communications offer you the most comprehensive internet connection solutions around Banani, Gulshan and Mohakhali for organizations and homes that need connectivity on a 24 hour basis with little to no issues and we provide that and much more. We have focused our services on these three locations mainly to be able to provide services especially and exclusively with certainty that help is never too far away when you need it. Our expert technicians are always working around the clock to provide you with uninterrupted internet connections as well as delivering troubleshooting services if you have any issues at any time.
Our motive
Our motive is to make sure our clients get the most stable network no matter the cost. We have employed special teams to tackle every aspect of support so we can deliver our specialized services to you, the client. We take our motives very seriously and leave no room for errors or delays. With Elite Communications by your side, you can work or play carefree. To understand better how we provide problem solving internet connections, read on ahead where we explain in vivid detail how we set up the perfect infrastructure to support and maintain a stable connection for everyone.
24/7 call support
Call center support is everywhere and it is a bare necessity for all industries and business to function on a stable level as Elite Communications provides 24/7 customer support for all its users. Elite Communications has specially trained on call technicians who will answer your call with courtesy and guide you through the process of restoring your connections if there are any issues. If it is necessary, they will create a ticket and dispatch a team of field technicians instantly. You will find our lines open at all times waiting on your call to ensure you have us whenever you need us. Elite communications tries its level best to maintain international standards for all its clients and users which our clients will find even in our customer support agents.
Field Staff on call
When you report a connection issue to our specialized call center agents, they will then dispatch a team of expert technicians to your location. The field staff we recruit are trained to tackle technical issues of any type and difficulty as they will try their best to restore your communications if there are any physical issues with the cabling. The field staff are quipped with state of the art equipment able to
fix and restore connections, install new connections as well as move connections to a new location if required. Once you make that call, leave it all to our field staff to take care of the situation and you will have your internet connection restored in no time.
Round the clock maintenance team
Our main office tracks and maintains all incoming and outgoing internet connections to make sure you are able to get problem free internet connections. It is an often occurring issue that international incoming links can cause the slowing down of your internet connection. Our office technical staff works round the clock to ensure we always switch to ports with faster speeds right when we detect an issue with the incoming connection. Moreover, our office technicians are also available for our users and clients whenever they may need them and are poised to provide support at all times.
Special focus on problematic regions
We keep track of our services and we know which areas can be problematic when it comes to uninterrupted internet connectivity which is why our team applies special emphasis in these key areas. Problems could arise from anything in these areas knowing the nature of the governors or issues arising from cables being cut. We employ a special team to keep a close eye and monitor the activity in those areas so in cases of problems, they can get to work immediately to restore the internet connectivity as soon as possible.
Instant feedback system
We have set up systems to make sure everything runs smooth and for this we rely on instant feedback from our customers to measure our work. Through this we aim to become even more efficient in addressing problems in internet connectivity to bring our customers problem solving internet services only from Elite Communications. We routinely ask our customers for feedback so they may express their feelings about whether our services are satisfactory or not and upon this we take our next step which we plan out meticulously. We hope for more feedback so we can continue to provide the best problem solving internet in Dhaka city.
Onsite Troubleshooting
We employ teams of expert technicians who are adept at on site trouble shooting to bring you solutions as soon as possible. We train our staff especially for onsite troubleshooting so if anything may go wrong, they will instantly diagnose the issue and come up with the quickest and best solution to it. Problem solving internet connectivity can be made even more efficient with the addition of onsite technicians who make sure even the slightest jitter is looked at with utmost scrutiny.
Experts specially recruited and trained
One of the main facets of problem solving internet connectivity is our expert team of technicians who constantly monitor connections to ensure smooth service. This is made even more effective with the special training we provide for our staff which is unparalleled in the world of internet connectivity. Our staff is specially trained and selected after thorough assessment. This ensures that the staff we employ to uphold problem solving internet connectivity will in no way fall short when it comes to providing the best services.
Final Word
Problem solving internet connectivity is especially important nowadays due to people working from home and it is our responsibility to make sure this goes uninterrupted to provide complete customer satisfaction.
